Tough Conversations for School Leaders

A one-day Professional Learning Course for School Principals and Executive Teams.

NEW DATES NOW AVAILABLE FOR 2026

This is a one-day Professional Learning for School Principals and Executive Teams.

Cost: $449 per person (ex GST) (Sydney- Ultimo) includes catering

        $489 per person (ex GST) (Regional locations)

PLAN YOUR 2026 SCHEDULE: DATES ARE OUT NOW

SYDNEY - Ultimo

Venue

Term

Week

Dates 2023

Cvent Direct Booking Link

Status

NSW Teachers Federation

1

6

Tuesday 3rd March

 Register here via CVENT platform

Open

Ultimo NSWPPA

2

2

Wednesday 29 April

 Register here via CVENT platform

Open

Ultimo NSWPPA

3

2

Tuesday 28th July 

Register here via CVENT platform

 Open

Ultimo NSWPPA

4

2

Thursday 22 October, 

Register here via CVENT platform

Open

NSW – 2026 Webinar option: Discounted for NSWPPA members

CAN’T ATTEND FACE TO FACE?

UPCOMING DATES INTERACTIVE WEBINAR DATES 2025        

TERM 1 - 19 March 

TERM 2 - 5 May 

TERM 3 - 7 August

TERM 4 - 27 October

Registration weblink via: www.parentshop.com.au/professionals/tough-conversations-for-school-leaders

For a NSWPPA member discount, enter code NSWTCSL26 at checkout. $480 Inc GST or $432 with member discount.

2026 Catalogue:

LESSON FRAMEWORK

  • Why do people overreact?
  • Self-control factors in adults and young people.
  • How ‘frustration tolerance’ develops in people.
  • What to tolerate: sorting out what to let go and what needs your attention.
  • What people will do if you challenge them?
  • A step-by-step process to address a problem.
  • How to tame tigers: effectively dealing with offensive behavior.
  • A video demonstration of the concepts applied to a tough conversation between a parent and a principal.

EXPECTED LEARNING OUTCOMES

  • Improved knowledge of how to negotiate a solution to a problem using a scripted mediation process.
  • Better understanding of how to be less affected by someone becoming frustrated and how to manage their emotional distress.
  • Strategies to progress the conversation towards a pre-planned outcome.
  • Practical demonstrations of principals and school leaders managing difficult parent and staff behaviour, including what to do and what to say to achieve better outcomes.
  • Readings and literature for follow-up research.

VENUE DETAILS

NSWPPA Head Office
22 -26 Mountain Street
Suite 105, 22-36
Ultimo,NSW, 2007
Paid car parking is available at Broadway Shopping Centre.

WHAT PRINCIPALS AND SCHOOL LEADERS ARE SAYING…

Tough Conversations provides insight into what makes the conversations so tough; how to prepare, manage and prosper through those conversations; and then come away feeling energised with an issue resolved and/or a meaningful plan in place. People report feeling much better within themselves when they have this training to draw on; which also means that they don’t feel like they are personally in a firing line anymore! Everyone benefits.

MALCOLM ELLIOT, FORMER  PRESIDENT APPA

This was one of the most useful PL courses I have been to in a while. Tough conversations are in our job every day, and this gives an excellent structure and understanding of how best to complete them. Thank you Michael.

JODIE CANNON, KELSO PUBLIC SCHOOL NSW

Please make contact if you would like our presenters to deliver for your PPC Networks.

If this date didn’t suit your schedule, reach out we are here to support your growth. Our presenters can come to your Network anywhere in NSW.

Fill out the spreadsheet below.

Professional Learning Network Meeting PPC Booking request

CONTACT

Drew Janetzki
Professional Learning Officer
djanetzki@nswppa.org.au